Covert Security Cameras warranties this product for a period of 2 years from the date of purchase. This warranty only covers manufacturer’s defects and does not cover damage caused by misuse or abuse of the product. If you experience an issue with this product, please do not contact the store you purchased it from. Contact Covert’s Customer service toll free at 877-462-1799 or email us at firstname.lastname@example.org. Proof of purchase will be required for all warranty service and prior registration must have been completed within 10 days of purchase receipt.. Warranty Policy and Procedure: Covert Security Cameras, Inc. warrants the cameras will be free from defects in materials and workmanship for a period of one (2) years from date of purchase. If the product proves defective during the warranty period, Covert, at its option, will: 1. Repair the product by means of telephone support, Email or depot service at no charge for parts or labor, shipping prepaid by customer, return shipping prepaid by Covert. (US only) Return shipping to be billed to customer and must be paid prior to return shipping, if camera is found not to be defective in materials or workmanship. 2. Replace the product with a comparable product which may be new or refurbished. (Warranty is not extended beyond original purchase date.) 3. Covert recommends the customer first utilize support materials shipped with the product, product diagnostics, information contained on the Web, and email support. If unsuccessful, to obtain service under this warranty, the customer must notify Covert Telephone Support or Covert Support email, of the defect before the expiration of the warranty period. Customers will provide appropriate assistance to Telephone Support personnel to resolve issues. If telephone support is unsuccessful, Covert or its authorized dealer will instruct the customer on how to receive warranty repair as provided below.
- Service is available in the United States.
- Outside the US, service is available through the distributor/reseller of purchase.
- All returns must have a RMA number provided by Covert. Copy of Proof of Purchase required for all returns.
- Covert is not responsible for lost or damaged merchandise incurred during the shipping process.
- Insurance for returns is at the discretion of the customer, additional chargers apply for return shipping.
- Shipping without insurance, the customer assumes all liability for any loss or damage due to shipping and handling.
Covert reserves the right to charge for service in exception cases. A description of the depot process may be obtained from the authorized Covert reseller/distributor. Depot service is at Coverts or its authorized dealers sole discretion and is considered an option of last resort. In the maintenance of the product, Covert may use new or equivalent to new parts, assemblies or products for equal or improved quality. All defective parts, assemblies, and products become the property of Covert. Covert may require the return of parts, assemblies and products to a designated Covert Depot or the Covert representative from which the part, assembly, or product was originally purchased. Return and claims will be handled according to the current Covert procedure. These warranties shall not apply to any defect, failure or damage caused by improper use or improper or inadequate maintenance and care. Covert shall not be obligated under these warranties: a. To repair damage resulting from attempts by personnel other than Covert representatives to install, repair or service the product unless directed by a Covert representative. b. To repair damage, malfunction or degradation of performance resulting from improper use or connection to incompatible equipment or memory. c. To repair damage, malfunction, or degradation of performance caused by the use of non-Covert supplies or consumables or the use of Covert supplies not specified for use with this product. d. To repair an item that has been modified or integrated with other products when the effect of such modification or integration increases the time or difficulty of servicing the product or degrades performance or reliability. e. To perform user maintenance or cleaning or to repair damage, malfunction. f. To repair damage, malfunction or degradation of performance resulting from use of the product in an environment not meeting the operating specifications set forth in the user manual. g. To repair damage, malfunction or degradation of performance resulting from failure to properly prepare and transport the product as prescribed in published product materials h. Failure to register the product warranty within 10 days of purchase. i. To replace items that have been refilled, are used up, abused, misused, or tampered with in any way. j. To install replacement items that are not considered customer replaceable. k. To support software not supplied by Covert l. To provide software or firmware updates or upgrades. Any service identified in the above list and provided by Covert at the Customer’s request shall be invoiced to the customer, at Covert’s then current rates for parts, labor and shipping. THE ABOVE WARRANTIES ARE GIVEN BY COVERT WITH RESPECT TO THIS PRODUCT AND ITS RELATED ITEMS IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED. COVERT AND ITS VENDORS DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY SIMILAR STANDARD IMPOSED BY APPLICABLE LEGISLATION. COVERTS RESPONSIBILITY TO REPAIR, REPLACE, FOR DEFECTIVE PRODUCTS AND RELATED ITEMS IS SOLE AND EXCLUSIVE. REMEDY PROVIDED TO THE CUSTOMER FOR BREACH OF THESE WARRANTIES. Some states, provinces, and countries do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitation on the duration of implied warranties or conditions, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by state, province, or country. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL COVERT AND ITS VENDORS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS) WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND IRRESPECTIVE OF WHETHER COVERT OR THE VENDOR HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES